F&B Operations • Hospitality • Leadership

Swastika Pathak

Executive F&B Operations Manager focused on people, performance, and exceptional hospitality.

Birtamode, Jhapa, Nepal • Current: Ganapati Bakers

Blending business administration principles with hands-on food service leadership. Experienced in directing multi-disciplinary teams, refining floor workflows, and delivering warm guest hospitality across high-traffic operations.

25+

Staff Managed

300

Daily Guests

BBA

Management

View Experience Get in Touch

Swastika Pathak

F&B Operations Leader

Birtamode, Nepal

Professional Philosophy

“Operations are ultimately about people — aligning team energy, maintaining culinary precision, and creating memorable guest encounters.”

Swastika Pathak

Manager @ Ganapati Bakers

As Executive F&B Operations Manager at Ganapati Bakers in Birtamode, Swastika Pathak brings structured management discipline to dynamic hospitality environments.

Equipped with a Bachelor of Business Administration (BBA) degree specializing in Management, her approach bridges analytical rigor with hands-on leadership. She oversees daily counter and kitchen operations, directs shift scheduling for over 25 staff members, and maintains seamless hospitality standards for 200 to 300 visitors each day.

Whether coordinating inventory rotation, refining service workflows, or resolving customer inquiries on the retail floor, Swastika prioritizes organizational discipline, staff development, and consistent service excellence.

Operational Leadership

Inventory & Cost Discipline

Team Development

Guest Service SOPs

01 / Career Record

Professional Experience

A record defined by operational leadership, resource coordination, and organizational discipline.

Ganapati Bakers

Current Role • Birtamode, Jhapa, Nepal

F&B Operations Manager

Executive F&B Operations Manager

Directs full day-to-day food and beverage operations across counter service, kitchen production, and customer dining. Maintains primary accountability for service quality, team alignment, inventory control, and floor workflow.

25+ Staff Direct Leadership

200–300 Daily Guests

Full Scope Floor Oversight

• Team Supervision: Leads a multidisciplinary team of 25+ kitchen, counter, and service staff members.
• Floor Workflow: Coordinates service schedules and operational timing to serve 200–300 guests efficiently each day.
• Inventory Control: Manages daily stock logs, ingredient usage, and order fulfillment to minimize shrinkage.
• Guest Relations: Enforces service standards and resolves customer feedback with prompt professionalism.

Birta City Hospital

Previous Experience • Jhapa, Nepal

Store Incharge

Managed central store operations, inventory logs, and supply chain coordination within a high-stakes healthcare environment requiring strict compliance and organizational accuracy.

• Inventory Oversight: Maintained systematic stock control records, supply audits, and ledger reconciliations.
• Supply Coordination: Managed vendor deliveries, store requisitions, and departmental material distribution.
• Organizational Discipline: Enforced rigorous protocol compliance to prevent stockouts and inventory errors.

NIC Asia Bank

Early Experience • Nepal

Intern

Banking Intern

Completed a foundational internship within commercial banking, gaining early exposure to formal business processes, customer service protocols, financial documentation, and administrative discipline.

02 / Operational Focus

Strategic Operational Pillars

Six core principles guiding daily management, service quality, and organizational stability across F&B outlets.

Operational Excellence

Streamlining counter and kitchen workflows, optimizing daily prep schedules, and ensuring continuous alignment between back-of-house output and front-of-house demand.

People & Team Leadership

Guiding a 25+ staff team through clear daily direction, fair task distribution, active floor presence, and fostering a supportive work environment.

Guest Experience

Cultivating a warm, welcoming environment for 200–300 daily visitors through attentive floor supervision, swift queue handling, and high hospitality standards.

Inventory & Cost Control

Managing stock levels, implementing disciplined rotation standards, auditing daily consumption, and minimizing operational shrinkage.

Service Standards

Establishing and monitoring food handling, hygiene, counter presentation, and customer interaction SOPs across all staff shifts.

Workflow & Coordination

Harmonizing administrative record-keeping with active floor operations to ensure smooth throughput during peak business hours.

03 / Functional Capability

Core F&B Management Competencies

A structured overview of core operational capabilities built across business education and active management.

Restaurant Operations

Full-scope management of F&B outlet functions, including opening/closing routines, counter flow, seating coordination, and daily floor supervision.

Team Leadership

Directing 25+ staff members through shift assignment, operational briefings, cross-station training, and constructive performance feedback.

Inventory Management

Stock logging, store Requisition oversight, FIFO product rotation, waste monitoring, and supplier delivery verification.

Customer Experience

Managing high guest volume (200–300 visitors daily), maintaining queue momentum, upholding dining ambiance, and addressing guest inquiries.

Service Standards

Auditing sanitation standards, personal hygiene compliance, counter display arrangement, and product presentation rules.

Operational Coordination

Connecting business administrative targets with real-time floor execution, ensuring smooth team communication across shifts.

04 / Academic Foundation

Education

Bachelor of Business Administration (BBA)

Management Specialization

Undergraduate degree focusing on core business administration principles, organizational behavior, financial discipline, marketing fundamentals, and strategic management.

• Organizational Management • Business Strategy • Leadership Principles • Managerial Economics

05 / Direct Inquiry

Let's create better operations and better experiences.

Swastika Pathak is open to direct inquiries regarding executive F&B operations management, hospitality leadership roles, and operational consultation.

Direct Email

swastikapathak1999@gmail.com

Location

Birtamode, Jhapa, Nepal

Current Appointment

F&B Operations Manager @ Ganapati Bakers

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